Technical information for Zadarma telephony integration
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  1. Making outgoing calls from the system.
  2. Receiving incoming calls to the system.
  3. Listening to calls.
  4. Displaying information on calls.
  5. Setting up automatic distribution of incoming calls to responsible and available employees.


The scheme of distribution of calls in the system can be overlapped by the settings from the Personal account of "Zadarma".

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Setting up the connection between Zadarma and RetailCRM
1) Create an API key in the system. 2) Configure the necessary settings in your personal "Zadarma" account. 3) Connect to the integration module. 4) Configure the correspondence of employees and extensions.
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