Setting up the connection between Zadarma and RetailCRM
Copy the link to the article
Copied

Create an API-key in the system and activate the methods of the "Telephony" and "Users" blocks for it.

Next, configure the following necessary settings in your personal "Zadarma" account:

  • creation of internal numbers of employees (each employee must have a unique internal number)
  • creation of API authorisation keys
  • activation of call recording

Note

For the correct operation of the telephony, it is important that the equipment for receiving and making calls, for example, a softphone or IP phone, is configured to the internal numbers of the virtual PBX, or call forwarding to another number is enabled.

Next, you must connect the system to the telephony service. Go to the RetailCRM marketplace and click on the Zadarma integration module, then "Connect".

In the window that opens, specify the address of the CRM system and the previously created API key, and click on "Activate integration".

Next, configure the correspondence of employees and their extension codes.

Thank you for your feedback.
Was this article helpful?
No
  • Рекомендации не помогли
  • Нет ответа на мой вопрос
  • Текст трудно понять
  • Не нравится описанный функционал
Yes
Previous article
Technical information for Zadarma telephony integration
Call forwarding rules can be overlapped by internal PBX settings in your personal account in “Zadarma”.
Didn't find the answer to your question?
Get help
Didn't find the answer to your question?
Technical support specialist is ready to help!

Feedback

By clicking the button, you agree to the terms of the user agreement

Message sent!

A technical support specialist will soon read your request and reply to you.

Message not sent!

An unexpected error occurred. We have already been notified of the problem and will fix it soon.