Quick-replies in chat
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To the right of the area where messages are typed, there is a lightning bolt icon. This is used for creating and sending quick replies in the chat.

When you click this icon, a window opens prompting you to create a quick-reply. If quick-replies have already been created, a list of created templates will be displayed. To edit or create a new one, click on the pencil icon in the top right corner.

Note

Only chat admins can create or edit already previously created quick-replies.

How to create and configure a quick-reply

When you click on the "New quick-reply" link, a pop-up window will open where you can create a new template.

To create one, you need to first specify a command (i.e a letter or number). When you enter this command in the chat, the template will be automatically inserted. The text cannot exceed 2000 characters (including spaces).

It is also possible to use predefined macros or any Twig-templates to display customer information (customer). "Name", "E-mail" and "Phone" fields are available, which are uploaded from the customer card.

For convenience, you can create categories of commands for different themes and purposes.

Previously created quick-replies can be displayed in the typing area using the specified command or the lightning bolt icon.

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Functions available in chats
This article describes how to reassign dialogues, the different filters that are available, and how to send files to customers.
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Working with the "Customer" widget in the chat window
Using the "Customer" widget during a dialogue with a customer allows you to immediately save a customer in the database, specify contact information and create a new order with pre-filled in data.
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