List of chat templates
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In the system it is possible to use and transfer chat templates, which can be used to initiate chat communication with a customer of an online store.

Chat templates are located in the tab of the same name in the "Communications" section.

Templates are created automatically when you connect messenger modules, however, manual editing of the name, activity, event and sending address is available (in the “To” field). At the moment, templates are only created when WhatsApp Business is connected.


Currently, you can only work with text templates.

In the "To" field, you can use a specific value in the form of a phone number or twig variables {{ customer.anyPhone|international_phone }} or {{ order.anyPhone|international_phone }}.

The messenger and the name of the channel are transferred to the "Channel" field, where it is possible to use the created chat template.

Below is the *"Template text"** that will be sent to the customer. The text cannot be edited, as it is verified separately by the operator.

Variables can be used in the text, instead of which the values ​​specified in the fields below will be substituted. For example, the template "Hello, {1}!" is used, where instead of {1}, the value specified in the next field "Value 1" will be substituted.

For use in variables, both plain text and Twig (with the output, for example, of the customer's name) are available.

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Next article
Working with chat templates in customer and order cards
Let's look at how to work with chat templates in an order card using the example of WhatsApp Business integration.
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